Want to do more deliveries without breaking a sweat? All of JOCO's E-bikes are electrically assisted. Pedal a JOCO just like you would a regular bike and feel a boost effortlessly taking you to speeds of up to 20 mph. A fully charged E-bike has a range of approximately 30 miles. You can check your live speed and charge status through the built-in display on the bike, and view other relevant trip information through the JOCO app.

1. Download the JOCO app from the iOS or Android app store and sign up using Google, Apple, Facebook, Email, or a phone number.
2. Complete your ID verification and Delivery Partner Verification (DPV) — see "What is Delivery Partner Verification?" below.
3. Find a bike in a convenient location near you by searching the map on the home screen.
4. Purchase a pass by clicking on "Buy a Pass" in the menu section of the app.
5. Scan the QR code on a bike and start riding!

• You must be a delivery courier using JOCO for delivery services only.
• You must be at least 18 years of age.
• You must complete all required verifications: ID verification, Delivery Partner Verification (DPV), phone verification, and email verification.
• Please review our rental agreement for more information: https://ridejoco.com/terms

All riders must complete Delivery Partner Verification within 72 hours of their first rental to verify that they are using JOCO for delivery services. To verify, tap the DPV banner in the app and upload a screenshot from your active delivery platform (DoorDash, UberEats, Grubhub, Postmates, or other) showing delivery activity within the last 3 days.

If you do not complete DPV within 72 hours of your first rental, your account will be automatically suspended until verification is complete.

DPV must be renewed every 6 months. When your DPV expires, you will have a 30-day grace period to resubmit. If you do not resubmit within those 30 days, your account will be suspended until a new DPV is submitted.

• 6 hour Pass: Unlimited rentals within a 6-hour window for $15.
• 24 hour Pass: Unlimited 6-hour rentals within a 24-hour period for $24.
• Weekly Pass: Unlimited 6-hour rentals within a 7-day period for $79.

Prices do not include sales tax.

All passes come with unlimited rides for the duration of the pass. However, each individual rental has a maximum duration of 6 hours. You must return your E-bike to a JOCO dock or get a battery swap within 6 hours of starting each rental. There is an in-app timer that displays your remaining rental time.

Passes activate on your first reservation, not at the time of purchase. If a pass expires while you have a bike out, your pass will automatically be renewed with the same pass type (a 6 hour Pass renews as a 6 hour Pass, a 24 hour Pass renews as a 24 hour Pass, a Weekly Pass renews as a Weekly Pass).

Upon registering a new account, you will be prompted to add your credit card details. Once you have located an available bike, purchase a pass by clicking on "Buy a Pass" in the menu section of the app. Passes can only be purchased through the JOCO app.

In the JOCO app menu, click on wallet balance and there you can update your payment details.

Upon purchasing a pass you will automatically receive an email with a receipt and pass information. You can also view your receipts in the app under wallet balance.

You can review our pricing plans at ridejoco.com/pricing-plans. If you believe you were charged incorrectly, please contact customer support by email at support@ridejoco.com. Please include the date and time of the ride, your registered phone number and email address, and details of your concern. JOCO will respond within 72 hours.

Option 1: Scan the QR code. Click on the scan button icon in the bottom right corner of the app and scan the QR code on the bike. Once scanned, press unlock and pull the bike out from the dock. Depending on data connectivity, it may take a couple of seconds until the bike is released.

Option 2: Enter the Bike ID manually. Tap the scan button located in the bottom right corner in the app, then tap "Insert ID" and type the Bike ID displayed on the bike. Reserve and unlock the vehicle when you are ready to go.

Option 3: Select from the station list. Select the station pin in the app and tap on bikes to view all available vehicles for that station. Select a bike from the list and reserve it.

The QR code can be found on the center of the phone holder or above the battery compartment of the bike.

You must return your E-bike to an available JOCO dock. You can view available docking locations through the app.

Dock light guide:

• No light on a dock = the dock is available, you can use it.
• Red light on a dock = the dock is broken, do not use it.
• Green light on a dock = a bike is already docked there, find another dock or visit a designated concierge location.

To dock your bike:

1. Gently align the front wheel of the bike between the wheel guides. The front adaptor should align with the slot on the port
2. Press the bike firmly into the slot until it locks.
3. Check that a green light appears on the dock — this confirms the bike is properly seated.
4. You should hear the bike turning off and see a green or white light on the screen of the bike.
5. You will receive a notification in the app confirming your trip has ended. This may take a few seconds depending on data connectivity.

If no green light appears after docking: Unlock the bike in the app, pull it out, and firmly insert it back into the dock until you see the green light. Do not slam the bike — just push it in firmly.

To avoid any fines or penalties, make sure to check that your ride has been properly ended. If you are having any issues, please contact our helpdesk at 716-JOCO-716.

Yes, you must dock your bike at a JOCO station or designated concierge location in order to complete the ride.

Yes. You can lock your JOCO at any time by swiping the lock button in the app while completing a delivery. This does not end your ride — your rental time continues, and you can unlock the bike from the app when you are ready to continue.

Each rental has a maximum duration of 6 hours. You must return the bike to a JOCO dock or get a battery swap within 6 hours. Enable push notifications to get a reminder as you approach the limit. There is also an in-app timer that displays your remaining rental time.

Two ways to reset your 6-hour clock:

1. Dock the bike at any JOCO station and start a new rental.
2. Visit a JOCO Concierge location for a free battery swap — this resets your 6-hour clock without ending the trip.

Yes. Bike reservations are held for 5 minutes and are extendable. JOCO reserves the right to cancel any reservation at its discretion.

Yes. Before riding, release the lever located at the bottom of the seat post. Move the seat up or down accordingly and then clamp it tight. Use the numbered markings on the seat post to record your preferred setting and save time in the future.

JOCO's electrically assisted bikes will help you reach a speed of up to 20 mph with minimal effort.

A fully charged JOCO E-bike will last approximately 30 miles. This may vary depending on riding style and other factors. JOCO's E-bikes charge in the dock to maximize battery levels so you don't need to worry about finding a charged E-bike. Plus, all passes include unlimited free battery swaps at any JOCO Concierge location — so you can keep riding all day without worrying about range.

JOCO does not restrict where you can ride your E-bike geographically. However, you are responsible for abiding by all local traffic laws and regulations. You must return your bike within 6 hours to a JOCO docking station. Riding on sidewalks is not permitted.

Not to worry. JOCO bikes have wireless phone charging built into the phone holder. If your phone malfunctions, just ensure you return your E-bike to a JOCO docking station and your ride will be automatically ended.

Yes! JOCO operates staffed Concierge locations where you can get a free battery swap during an active rental with an active pass. A battery swap resets your 6-hour rental without ending your trip. Concierge staff will handle the swap — just show up with your bike. Please note that riders cannot swap batteries themselves, and riders with a battery level above 40% are not eligible for a swap.

To request a swap, tap the QR code button in the app and show the QR code on screen to the Concierge attendant, who will take care of the rest.

Current Concierge locations:

• W 36th St: 411 West 36th Street — 9:30 AM to 4:00 AM
• W 51st St: 601 West 51st Street — 10:30 AM to 9:00 PM
• E 9th St: 741 East 9th Street — 8:30 AM to 9:30 PM
• Myrtle Ave: 924 Myrtle Avenue, Brooklyn, NY 11206 — 1:00 PM to 9:00 PM

Tip: You can also end your trip at the W 36th St concierge location, which is open until 4:00 AM — great for late-night riders.

For more details, visit ridejoco.com/joco-concierge.

Yes! Riders have access to restrooms and a break area at designated Concierge locations. JOCO also provides one free helmet and vest to riders who opt in during sign-up, available for pickup at designated Concierge locations.

The majority of our stations are open 24 hours a day, however, opening times may vary by location. While planning your route, please check opening times for specific locations by clicking on the location pin in the app.

NOTE: Some stations are located in parking garages. If a station appears closed, please ring the doorbell to notify the attendant or insert the code shown in the app to access the parking lot at listed stations.

• Leave no trace: Do not leave any trash at our stations or on our bikes.
• Zero-loitering policy: Do not sit or crowd around at our stations.
• Be respectful: JOCO has a zero tolerance policy for disrespectful behavior toward parking attendants and others.
• Walk your bike: Do not ride into parking lots. Dismount and walk the bike to the dock.
• Stay in the dock area: Do not block any drive or walk aisles. Failure to comply with these rules can result in suspension, littering fines of $5, or other charges.

Late return: $15 per 6-hour period over the rental limit. Recovery fee (JOCO retrieves your bike): $250. Lost or stolen bike: $2,250. Littering: $5. Late fees are charged immediately when your rental exceeds 6 hours, and every subsequent 6-hour period. Your account will be suspended until outstanding fees are paid. Pay balances by tapping the red bar in the app. For more information visit: ridejoco.com/terms

It is likely that your bike was not docked properly and your trip didn’t ended:

1. Check that the dock has a green light — this means the bike is properly seated.
2. If there is no green light, unlock the bike in the app, pull it out, and firmly re-dock it until the green light appears.
3. Once properly docked, you should hear the bike turn off and receive an app notification confirming the trip ended (this may take a few seconds, you can try closing and reopening the app).

If your trip has ended correctly, it should no longer be visible in the app. If none of the above resolves the issue, please call customer service at 716-JOCO-716 or email support@ridejoco.com.

Please contact customer support immediately at 716-JOCO-716.

If your bike is stolen:

1. Check the bike's location in the app — you may be able to retrieve it yourself. If you recover the bike on your own, no recovery or replacement fee applies.
2. If you cannot locate the bike, you are required to file a police report and email a copy to support@ridejoco.com.
3. If JOCO recovers the bike and you have timely filed a police report, no recovery fee is charged. If you have not filed a police report, a $250 recovery fee applies.
4. If the bike cannot be recovered, a $2,250 replacement fee applies.

Note: All other applicable fees incurred during the rental period, including late return fees and pass extensions, remain in effect regardless of the outcome.

If a trip exceeds 24 hours and the JOCO support team is unable to get in contact with the rider, the bike may be classified as lost, missing or stolen.

There are several reasons your account may be blocked:

• Incomplete DPV: Tap the DPV banner in your app and upload a screenshot from your delivery platform showing recent activity.
• Incomplete ID verification: Complete your ID verification in the app.
• Outstanding balance: Tap the red "YOUR ACCOUNT IS BLOCKED" bar in the app to pay your balance.
• Policy violation: Contact customer support for details.

If you've completed all verifications and paid your balances but your account is still blocked, please contact support at 716-JOCO-716 or support@ridejoco.com.

If you signed up with an email and password, you can reset your password:

On the login screen, tap "Forgot Password."

Enter your email address and tap "Send Code."

Enter the 6-digit verification code (valid for 5 minutes — you can resend if needed).

Set a new password. It must be at least 8 characters with one uppercase letter, one lowercase letter, and one number.

If you signed up using Google, Apple, Facebook, or a phone number, you do not need to reset a password — simply sign in using the same method you used to create your account.

Can't access your email? Use "Login with Phone" instead — it sends an SMS code, no email needed.

Open the JOCO app, go to your profile, and tap the QR code icon in the top right corner. Your User ID is displayed at the bottom of the QR code screen.

Account deletion is available as a self-service option in the app. Any outstanding balances must be settled before your account can be deleted.

Yes. All riders must wear a helmet while operating a JOCO bike. This is mandatory.

Yes. All riders must wear a reflective vest while operating a JOCO bike. This is mandatory.

• You must wear a helmet and a reflective vest at all times while riding.
• Before you ride, inspect the bike for any safety and mechanical issues such as the brakes or tires. If you find any issues, do not ride the bike — report the problem in the app.
• Abide by all local traffic laws.
• Follow the direction of traffic.
• Never ride on sidewalks.
• Dismount and walk your bike while in docking station premises.
• You must be at least 18 years of age.
• One rider per bike only — no passengers.
• You must not be under the influence of any alcohol, drugs, medication, or other substance that may impair your ability to safely ride.
• Use caution and take extra care when riding at night.
• Never text or call while riding.
• Be aware of cars, bikes, and pedestrians at all times.
• Use bike lanes where safely available.
• Use both brakes and keep your hands on both handlebars while riding.
• Leave ample time to come to a halt, especially during adverse weather conditions.
• Use hand signals when riding and do not weave in and out of traffic.
• Maximum rider weight is 275 lbs.
• Per the terms of service, riders may not attach any personal equipment to the bike. When you are riding, you ride at your own risk. Please refer to JOCO's rental agreement (ridejoco.com/terms) for more detail.

Our JOCO E-bikes are built with safety and stability in mind. However, please take extra caution during adverse weather conditions:

• Ride calmly and smoothly and avoid any sudden moves.
• Avoid braking or accelerating hard, especially on smooth, slippery surfaces.
• Coming to a full stop may take longer than usual, so leave extra space and time.
• Avoid puddles and road debris.
• Keep your eyes on the road at all times.
• Wear extra reflective gear at night and in low visibility.
• Don't use an umbrella while riding and keep both hands on the handlebars.
• When it is cold or wet, wearing gloves can help with your grip.
• Don't ride during torrential rain, high wind, or snow.

1. Check to make sure that you and anyone else involved are safe.
2. If you have experienced a collision or crash, call 911.
3. File a report with the local police precinct to ensure the incident is properly documented.
4. You must notify JOCO within 24 hours by calling +1-716-562-6716 or emailing support@ridejoco.com.
5. You are still responsible for returning the bike. If you are having issues doing so, please notify our team.

If at any time during an active ride you notice any issues with the E-bike:

1. Tap the damage icon in the app.
2. Select the affected part (For example — Tires, Handlebar, Brakes etc.).
3. Add photos if possible.
4. Tap Done.

If there is a safety-related issue (brakes, wheels, pedals), stop riding immediately and dock the bike at the nearest available station or contact our support team for assistance.

JOCO currently operates in New York City and Washington DC.

• Phone: +1-716-562-6716 (716-JOCO-716)
• Email: support@ridejoco.com
• In-app chat: Available through the JOCO app

JOCO support is available to help with account issues, trip problems, bike issues, and any other questions.