Reach out to us

Contact us via email, or submit your request.
support@ridejoco.com
“Since JOCO is electric, I am able to get to my destinations way faster…it helps me make more money“
Loui W - Delivery Driver

Contact Us

Or you can sign up for our services here.
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You can also contact us on 716-5626-716
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Frequently asked questions

You have questions, we have answers.

What is a JOCO E-bike and how do I ride it?

Want to do more deliveries without breaking a sweat? All of JOCO's E-bikes are electrically assisted. Pedal a JOCO just like you would a regular bike and feel a boost effortlessly taking you to speeds of up to 20 mph. A fully charged E-bike has a range of approximately 30 miles. You can check your live speed and charge status through the built-in display on the bike, and view other relevant trip information through the JOCO app.

How do I get started?

  1. Download the JOCO app from the iOS or Android app store and sign up using Google, Apple, Facebook, Email, or a phone number.
  2. Complete your ID verification and Delivery Partner Verification (DPV) — see "What is Delivery Partner Verification?" below.
  3. Find a bike in a convenient location near you by searching the map on the home screen.
  4. Purchase a pass by clicking on "Buy a Pass" in the menu section of the app.
  5. Scan the QR code on a bike and start riding!

Who can ride a JOCO?

  • You must be a delivery courier using JOCO for delivery services only.
  • You must be at least 18 years of age.
  • You must complete all required verifications: ID verification, Delivery Partner Verification (DPV), phone verification, and email verification.
  • Please review our rental agreement for more information: https://ridejoco.com/terms

What is Delivery Partner Verification (DPV)?

All riders must complete Delivery Partner Verification within 72 hours of their first rental to verify that they are using JOCO for delivery services. To verify, tap the DPV banner in the app and upload a screenshot from your active delivery platform (DoorDash, UberEats, Grubhub, Postmates, or other) showing delivery activity within the last 3 days.

If you do not complete DPV within 72 hours of your first rental, your account will be automatically suspended until verification is complete.

DPV must be renewed every 6 months. When your DPV expires, you will have a 30-day grace period to resubmit. If you do not resubmit within those 30 days, your account will be suspended until a new DPV is submitted.

Do I need an SSN, credit check, or background check to rent a JOCO bike?

There is no SSN requirement, no credit check, and no background check. This makes JOCO the fastest signup of any delivery e-bike rental — most riders go from app download to riding in minutes.

Does JOCO offer rent-to-own?

No, and that's intentional. Owning a bike means taking on maintenance, storage, charging, and theft risk yourself. JOCO is built for riders who want the tool without the burden — show up, ride, earn dock, walk away.

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